We collect the following information to provide and improve services for our clients:

• Names and contact details
• Information relating to compliments or complaints
• Records of meetings and decisions
  

We collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details
• Addresses
• Purchase or service history
• Marketing preferences

We collect or use the following personal information for information updates or marketing purposes:

• Names and contact details
• Marketing preferences

We also collect or use the following information for research or archiving purposes: (provision of these data are always optional)

• Age range
• Racial or ethnic origin
• Political opinions
• Religious or philosophical beliefs
• Health information
• Sexual orientation information
• Disability status
• Income data
• Names & Contact information

We collect or use the following personal information for recruitment purposes:

• Contact details (eg name, address, telephone number or personal email address)
• Date of birth
• National Insurance number
• Copies of passports or other photo ID
• Employment history (eg job application, employment references or secondary employment)
• Right to work information
• Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks )

To comply with legislation and to ensure our hiring processes are fair we also collect or use the following information for recruitment purposes:

• Age information
• Disability information
• Racial or ethnic origin
• Religious or philosophical beliefs
• Sex
• Sexual orientation information

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Address
• Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

·  Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

·  Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

·  Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

·  Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

·  Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

·  Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

·  Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the bottom of this privacy notice.

Our lawful bases for collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for research or archiving purposes:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for recruitment purposes are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.



Where we get personal information from

Directly from you. For example when you email us, or opt-in to one of our surveys, or attend a workshop.

How long we keep information

We store your information for different timescales.

We retain information provided for research purposes for 24 months.

We retain information provided by applicants for our vacancies for a maximum of 24 months.

We retain contact information provided for marketing and newsletter purposes indefinitely, checking continued agreement to be contacted on a biannual basis. 

Who we share information with

Survey providers

This data processor does the following activities for us: they collect and store survey data.

Statutory organisations such as HMRC

And other organisations we’re legally obliged to share personal information with